The Challenge

Perrigo is the world’s leading manufacturer of store-brand, over-the-counter healthcare products. They supply many large retailers with individually-branded generic versions of popular medications for pain management, personal hygiene, digestive health and more. They wanted to help their store brand clients tell their OTC products’ stories and how they made a real difference in the lives of their customers.

Evidence showed that consumers engage with real customer testimonials more positively than other forms of advertisement. In essence, they wanted an authentic way to tell real user stories instead of developing a traditional ad. The greatest challenge to overcome was finding and organizing real product users willing to share their experience with over two dozen OTC brands that Perrigo produces.

We needed to find a way to represent user stories for a wide range of store brands clearly, concisely and authentically.

The Results

Upon completion of the project, Perrigo could provide specific and authentic testimonial stories to each of their store-brand customers for their allergy products. Many of the stores display their product user story videos on their websites for buyers to see, and each video tells that brand’s story truthfully and genuinely.

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